These Terms of Service govern access to and use of spraygroundj.shop, including all website content, product listings, checkout functions, customer accounts, communications, and purchases.

Throughout these Terms, “spraygroundj.shop,” “we,” “us,” and “our” refer to the operator of this online store. “Customer,” “you,” and “your” refer to a visitor, account holder, or purchaser.

By accessing the website or placing an order, you agree to these Terms of Service, our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on the website.

Nothing in these Terms limits any mandatory rights available under applicable Canadian consumer protection law.

1. Online Store Platform

The store is hosted through Shopify, which provides the ecommerce platform that enables us to display and sell products.

Shopify and other third-party providers may have separate terms and privacy policies that apply to their services.

2. Eligibility

You may use the website only if you:

• Have reached the age of majority in your province or territory; or

• Use the website with authorization and supervision from a parent or legal guardian;

• Have the legal capacity to enter into a binding agreement;

• Use the website for lawful purposes.

You must not use the website in violation of applicable law or the rights of another person.

3. Customer Accounts

Some website functions may permit or require a customer account.

You are responsible for:

• Providing accurate and current information;

• Maintaining the confidentiality of login credentials;

• Restricting access to your device and account;

• Activities performed through your account;

• Informing us promptly about suspected unauthorized access.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, investigate misuse, comply with law, or enforce these Terms.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, dimensions, colours, materials, features, compatibility details, and other relevant information.

However:

• Colours may vary because of display settings, photography, lighting, or production batches;

• Measurements may have reasonable manufacturing tolerances;

• Packaging may change;

• Minor product details may be updated without materially changing the product;

• Images may include props or accessories that are not included unless expressly stated.

Customers should review the full product description before ordering.

If a product materially differs from its description, the customer may contact info@spraygroundj.shop for assistance under the Return and Refund Policy and applicable law.

5. Availability

Product availability is not guaranteed.

We may limit quantities, discontinue products, update inventory, or restrict sales to particular destinations where reasonably necessary.

Adding a product to a cart does not reserve it. A purchase is not complete until checkout and payment authorization have been completed and an order confirmation has been issued.

6. Prices and Currency

Unless otherwise stated, prices are displayed in Canadian dollars.

Prices may change before an order is placed. A price change will not normally affect an order that has already been accepted and confirmed, except where permitted or required by law.

Applicable taxes, discounts, and other charges will be displayed during checkout.

Mandatory charges will not be intentionally hidden. Free standard shipping applies in accordance with the Shipping Policy.

7. Orders

An order is an offer by the customer to purchase the products in the cart.

After an order is submitted, the customer may receive an automated acknowledgement. An automated acknowledgement does not necessarily constitute final acceptance if payment verification, fraud screening, inventory confirmation, or address review remains pending.

An order is accepted when we issue an order confirmation or begin fulfilment, subject to applicable consumer law.

We may request additional information reasonably necessary to verify an order.

8. Order Refusal or Cancellation

Where permitted by law, an order may be refused or cancelled for reasons including:

• Payment failure;

• Suspected fraud or unauthorized payment;

• Inability to verify customer information;

• Shipping restrictions;

• Prohibited or unlawful transactions;

• Duplicate or abusive ordering;

• Product unavailability;

• Technical errors that prevent completion of the transaction;

• Violations of these Terms.

If we cancel an order after payment has been captured, the applicable amount will be refunded to the original payment method.

Nothing in this section authorizes cancellation where applicable consumer law requires the order to be fulfilled.

9. Payment

Customers agree to provide complete and accurate payment and billing information.

Available payment methods are displayed at checkout and may be provided by third-party payment processors.

By submitting payment information, the customer represents that they are authorized to use the selected payment method and authorizes the applicable charges.

Payment providers may conduct authorization, verification, fraud screening, and security checks.

spraygroundj.shop is not responsible for fees independently charged by a customer’s bank, card issuer, payment provider, or currency conversion service.

10. Taxes

Applicable sales taxes may be calculated and displayed at checkout based on the product, customer location, delivery destination, and legal requirements.

The customer is responsible for taxes, duties, or government charges that are lawfully payable and clearly disclosed or otherwise imposed by law.

11. Shipping and Delivery

All orders qualify for free standard shipping.

The estimated total delivery timeframe is 15–20 business days from successful order confirmation.

Delivery estimates are not absolute guarantees. Delays may occur because of carrier operations, severe weather, public holidays, customs inspections, remote destinations, address problems, transportation disruptions, or other circumstances outside our reasonable control.

Complete shipping terms are provided in the Shipping Policy.

12. Address Accuracy

Customers must provide a complete and accurate shipping address.

spraygroundj.shop is not responsible for delays or delivery failures caused by:

• Incorrect address details;

• Missing unit or apartment numbers;

• Incorrect postal codes;

• Incorrect recipient names;

• Restricted-access locations;

• Failure to respond to a carrier;

• Failure to collect a parcel.

Address correction requests should be sent immediately to info@spraygroundj.shop. Changes cannot be guaranteed after fulfilment has begun.

13. Returns and Refunds

Eligible returns and refunds are governed by the Return and Refund Policy.

Customers generally have 30 calendar days after delivery to request an eligible return.

The Return and Refund Policy forms part of these Terms.

14. Promotions and Discount Codes

Promotions may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Discount codes cannot be redeemed for cash;

• Only one discount code may be used per order;

• Discounts cannot be applied retroactively;

• Promotions may be limited by product, date, quantity, customer, or location;

• A promotion cannot be used through fraud, automation, account duplication, or manipulation.

Mandatory consumer rights are not affected.

15. Customer Communications

Customers agree that we may send transactional communications relating to:

• Order confirmation;

• Payment;

• Fraud prevention;

• Fulfilment;

• Shipping;

• Delivery;

• Returns;

• Refunds;

• Account security;

• Customer service.

Marketing communications will be sent only where consent or another lawful basis exists and will include an unsubscribe method where required.

16. Product Reviews and Submitted Content

If the website allows reviews, comments, photographs, suggestions, or other submissions, the customer confirms that:

• The submission is truthful and based on genuine experience;

• The customer owns the content or has permission to submit it;

• The content does not infringe intellectual property, privacy, publicity, or other rights;

• The content is not defamatory, unlawful, fraudulent, threatening, obscene, or misleading;

• The content does not contain malware, spam, or unauthorized advertising.

The customer grants spraygroundj.shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish the submission for operating and promoting the store, subject to applicable privacy law.

We may remove content that violates these Terms.

17. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by spraygroundj.shop.

Protected content may include:

• Store branding;

• Logos;

• Text;

• Product descriptions;

• Graphics;

• Page layouts;

• Photographs;

• Videos;

• Icons;

• Software;

• Website design;

• Compilation and arrangement of content.

Customers may access the website for personal, non-commercial shopping purposes.

No content may be copied, reproduced, distributed, republished, sold, scraped, modified, or commercially exploited without prior written authorization or another lawful basis.

18. Third-Party Trademarks

Product names, logos, photographs, and trademarks belonging to third parties remain the property of their respective owners.

Reference to a third-party brand does not necessarily imply sponsorship, endorsement, authorization, or affiliation unless expressly stated.

19. Prohibited Activities

Customers must not:

• Use the website for unlawful, fraudulent, or abusive purposes;

• Submit false identity, billing, or delivery information;

• Use stolen or unauthorized payment information;

• Interfere with website security;

• Introduce viruses, malware, or malicious code;

• Attempt unauthorized access to accounts, systems, or data;

• Scrape or harvest information without authorization;

• Circumvent purchase limits;

• Manipulate reviews, promotions, referrals, discounts, or refunds;

• Infringe intellectual property or privacy rights;

• Harass customers, personnel, suppliers, or service providers;

• Use automated systems in a manner that burdens or disrupts the website;

• Resell website access or impersonate spraygroundj.shop.

We may restrict access, cancel abusive transactions, preserve evidence, and report suspected unlawful conduct where appropriate.

20. Third-Party Services and Links

The website may contain links to or integrations with independent third-party services.

spraygroundj.shop does not control and is not responsible for independent third-party:

• Content;

• Availability;

• Security;

• Accuracy;

• Products;

• Services;

• Privacy practices;

• Terms.

Use of third-party services is at the customer’s discretion and may be governed by separate agreements.

21. Website Availability

We aim to keep the website available and functional but do not guarantee uninterrupted or error-free access.

Access may be limited because of:

• Maintenance;

• Updates;

• Hosting failures;

• Security incidents;

• Network disruptions;

• Events outside our reasonable control.

We may modify or discontinue website features where reasonably necessary.

22. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

• Every website function will always be available;

• The website will be completely error-free;

• All minor display differences can be eliminated;

• Third-party networks or services will operate without interruption.

This disclaimer does not exclude legal warranties, quality guarantees, product obligations, or consumer remedies that cannot lawfully be excluded.

23. Limitation of Liability

To the fullest extent permitted by law, spraygroundj.shop will not be liable for indirect, incidental, special, punitive, or consequential loss arising from website use, including loss of data, profits, opportunities, or business interruption.

Where liability cannot lawfully be excluded, liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;

• Wilful misconduct;

• Gross negligence where it cannot be excluded;

• Personal injury caused by legally actionable negligence;

• Breach of a mandatory consumer right;

• Any liability that cannot lawfully be excluded.

24. Indemnification

To the extent permitted by law, a customer agrees to indemnify spraygroundj.shop against third-party claims, losses, or reasonable expenses resulting from the customer’s unlawful use of the website, infringement of another person’s rights, fraudulent conduct, or material violation of these Terms.

This provision does not apply to claims caused by spraygroundj.shop or where prohibited by consumer protection law.

25. Privacy

Personal information is handled according to the Privacy Policy, which forms part of these Terms.

26. Termination

We may suspend or terminate access where a customer materially violates these Terms, commits fraud, threatens security, or uses the website unlawfully.

Provisions that by their nature should survive termination will remain effective, including provisions relating to payment obligations, intellectual property, disclaimers, liability, and dispute resolution.

27. Severability

If a provision is found invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain effective.

28. No Waiver

A failure to enforce a provision does not waive the right to enforce that provision or another provision later.

29. Entire Agreement

These Terms and the policies incorporated by reference constitute the agreement governing use of the website and purchases through spraygroundj.shop.

30. Governing Law

These Terms are governed by applicable laws of Canada.

Customers retain any mandatory protections provided by the laws of their province or territory. Nothing in these Terms requires a consumer to waive a right or remedy that cannot legally be waived.

31. Changes to the Terms

We may update these Terms to reflect changes in law, website functionality, business practices, products, or services.

The updated Terms will be posted with a revised effective date. Changes will not retroactively reduce rights relating to an order already completed unless permitted by law.

32. Contact

Questions about these Terms may be sent to:

spraygroundj.shop
Email: info@spraygroundj.shop

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SHIPPING POLICY

Effective Date: August 1, 2026

This Shipping Policy applies to orders placed through spraygroundj.shop.

1. Free Standard Shipping

All orders placed through spraygroundj.shop qualify for free standard shipping.

There is no minimum purchase amount required for standard shipping unless a different condition is clearly displayed before checkout.

Free shipping covers the standard delivery service selected by spraygroundj.shop. Optional expedited delivery, special handling, import duties, taxes, customs charges, or remote-area surcharges imposed by third parties are not included unless expressly stated.

2. Estimated Delivery Time

The estimated total delivery timeframe is:

15–20 business days from successful order confirmation.

This estimate includes normal order processing and standard carrier transit time.

Business days generally exclude Saturdays, Sundays, statutory holidays, and days on which carriers or fulfilment facilities are not operating.

3. Order Processing

After an order is placed, it may undergo:

• Payment authorization;

• Fraud screening;

• Address verification;

• Inventory confirmation;

• Picking and packing;

• Carrier handover.

Customers will receive an order confirmation at the email address provided during checkout.

Orders requiring additional verification may be delayed until the requested information is provided.

4. Delivery Estimates

The 15–20-business-day timeframe is an estimate rather than an absolute guarantee.

Delivery may be affected by:

• Destination;

• Remote or rural location;

• Carrier volume;

• Severe weather;

• Natural disasters;

• Public holidays;

• Customs processing;

• Border inspections;

• Transportation disruptions;

• Labour interruptions;

• Incorrect or incomplete addresses;

• Failed delivery attempts;

• Events outside our reasonable control.

When a material delay becomes known, we will make reasonable efforts to provide available information to the customer.

Mandatory rights relating to delayed delivery remain unaffected.

5. Shipping Destinations

Available shipping destinations are shown during checkout.

An order can be completed only when the delivery destination is supported by the checkout system and applicable shipping providers.

We may be unable to ship to certain restricted locations, post office boxes, military addresses, remote areas, or jurisdictions subject to carrier or legal restrictions.

6. Address Accuracy

Customers are responsible for providing a complete and accurate address, including:

• Recipient’s full name;

• Street number and street name;

• Apartment, suite, or unit number;

• City;

• Province or territory;

• Postal code;

• Country;

• Contact information requested during checkout.

Address correction requests must be sent immediately to:

info@spraygroundj.shop

We will make reasonable efforts to update an address before fulfilment, but changes cannot be guaranteed after processing or shipment begins.

7. Tracking Information

Where tracking is available, tracking information will be sent by email after the parcel is shipped.

Tracking information may require several business days to update after the carrier receives the shipment.

A temporary lack of tracking activity does not necessarily mean the parcel is lost.

8. Multiple Shipments

An order containing multiple products may be divided into separate shipments because of inventory location, packaging requirements, product availability, or carrier arrangements.

Separate shipments may arrive on different dates. Customers will not be charged additional standard shipping fees for a split shipment.

9. International Orders, Customs, and Duties

For destinations outside Canada, the recipient may be responsible for import duties, taxes, customs charges, brokerage fees, or other government assessments.

Free standard shipping does not necessarily include these charges.

Customs authorities may delay, inspect, or hold a shipment. spraygroundj.shop does not control customs processing times.

Where reasonably possible, applicable charges or information about potential additional charges will be displayed or communicated before purchase.

10. Delivery Confirmation

A carrier may consider a parcel delivered when it is:

• Delivered to the stated address;

• Placed in a mailbox or parcel locker;

• Left at a location permitted by the carrier;

• Delivered to building management, reception, or concierge staff;

• Collected from a carrier location;

• Confirmed through electronic delivery records.

Customers should check the delivery location, household members, neighbours, building management, and carrier notices before reporting a missing parcel.

11. Delayed Orders

Customers should contact info@spraygroundj.shop if an order has not arrived after the estimated delivery period.

Please include:

• Full name;

• Order number;

• Shipping address;

• Tracking number, if available;

• A description of the issue.

We will review available tracking information and may contact the carrier, fulfilment provider, or supplier.

12. Lost Shipments

A shipment may require a carrier investigation before it can be treated as lost.

If an authorized carrier confirms that a shipment is lost, spraygroundj.shop will provide an appropriate remedy, which may include replacement or refund, subject to product availability and applicable law.

A claim may be denied where delivery records reasonably establish successful delivery and there is evidence of an incorrect address, unauthorized redirection, fraud, or another circumstance not caused by spraygroundj.shop.

Mandatory consumer rights remain unaffected.

13. Damaged Shipments

If a parcel or product arrives damaged, contact info@spraygroundj.shop as soon as reasonably possible.

Include photographs of:

• The outside packaging;

• The shipping label;

• The internal packaging;

• The damaged product;

• All components received.

Customers should retain the packaging until the claim has been reviewed.

14. Failed Delivery and Returned Parcels

A parcel may be returned because of:

• An incorrect address;

• A missing unit number;

• Failed delivery attempts;

• Refusal of delivery;

• Failure to collect the parcel;

• An unrecognized recipient;

• Customs non-payment;

• Carrier restrictions.

After the parcel is returned, we will contact the customer regarding available options.

Where permitted by law, actual return-to-sender or reshipping charges may be payable when the return was caused by inaccurate customer information or failure to collect the shipment.

15. Order Changes and Cancellations

Requests to change or cancel an order should be sent immediately to info@spraygroundj.shop.

Changes and cancellations cannot be guaranteed once fulfilment has begun.

If an order has already shipped, the customer may request an eligible return after delivery under the Return and Refund Policy.

16. Risk and Consumer Rights

Responsibility for delivery will be determined in accordance with applicable law.

Nothing in this Shipping Policy transfers risk to a consumer earlier than permitted by law or limits remedies relating to products that are not delivered, are materially delayed, or arrive damaged.

17. Contact

Shipping enquiries should be sent to:

spraygroundj.shop
Email: info@spraygroundj.shop