Privacy policy

This Privacy Policy describes how spraygroundj.shop collects, uses, discloses, stores, and protects personal information when individuals visit the website, place an order, communicate with us, subscribe to marketing, or otherwise use our services.

This policy is intended to support compliance with the Personal Information Protection and Electronic Documents Act, applicable provincial private-sector privacy laws, Canada’s Anti-Spam Legislation, and other applicable privacy requirements.

1. Privacy Accountability

spraygroundj.shop is responsible for personal information under its control.

Privacy questions, access requests, correction requests, consent withdrawals, and complaints may be directed to our privacy contact at:

Email: info@spraygroundj.shop

Please include “Privacy Request” in the subject line and provide enough information for us to identify and respond to the request.

2. Personal Information We Collect

Depending on how a customer interacts with the website, we may collect the following categories of information.

Identity and Contact Information

• Full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number when voluntarily provided;
• Account username or login information;
• Communication preferences.

Order and Transaction Information

• Products viewed, added to cart, ordered, returned, or refunded;
• Order numbers;
• Purchase dates;
• Transaction amounts;
• Discounts and promotional codes;
• Shipping and delivery information;
• Customer service history;
• Return and refund records.

Payment Information

Payments may be processed by Shopify, payment gateways, card networks, banks, digital wallet providers, or other payment service providers.

spraygroundj.shop may receive limited payment-related information, such as:

• Payment method type;
• Billing name and address;
• Transaction status;
• Payment authorization status;
• Partial or masked card information;
• Fraud screening results.

We do not normally receive or retain complete payment card numbers when payments are handled by an authorized payment provider.

Device and Technical Information

When a person visits the website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Language and regional settings;
• Cookie identifiers;
• Pages viewed;
• Links clicked;
• Referring website;
• Date and time of access;
• Shopping cart activity;
• Approximate location derived from an IP address;
• Website performance and error information.

Communications

We may collect information contained in:

• Emails;
• Contact forms;
• Product reviews;
• Return requests;
• Customer service messages;
• Complaints;
• Survey responses;
• Social media communications sent directly to us.

3. How We Collect Information

Personal information may be collected:

• Directly from the customer;
• Through website forms and checkout;
• Through customer accounts;
• Through cookies and similar technologies;
• From Shopify and integrated service providers;
• From payment processors;
• From shipping carriers and fulfilment providers;
• From fraud prevention and security services;
• From advertising or analytics providers where permitted;
• From publicly available sources where lawful and relevant.

4. Purposes for Collection and Use

We may collect and use personal information to:

• Operate and maintain the website;
• Display products and website content;
• Create and manage customer accounts;
• Process payments and orders;
• Confirm purchases;
• Arrange fulfilment and delivery;
• Provide tracking information;
• Process cancellations, returns, exchanges, and refunds;
• Communicate about an order;
• Respond to questions and complaints;
• Verify identity;
• Prevent fraud, abuse, chargeback misuse, and unauthorized transactions;
• Protect customers, the website, and our service providers;
• Maintain transaction, tax, accounting, and business records;
• Analyze website performance and customer experience;
• Improve products, services, navigation, and customer support;
• Personalize website content where permitted;
• Send marketing communications when consent or another lawful basis exists;
• Measure advertising effectiveness where permitted;
• Enforce our Terms of Service and other policies;
• Establish, exercise, or defend legal claims;
• Comply with legal and regulatory obligations.

We limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent

Where consent is required, spraygroundj.shop will seek meaningful consent before or at the time personal information is collected, unless applicable law permits collection without consent.

Consent may be:

• Express, such as selecting a marketing subscription option;
• Implied from a customer’s actions and the reasonable expectations of the transaction;
• Withdrawn, subject to legal, contractual, operational, and record-retention restrictions.

A customer may withdraw consent by contacting info@spraygroundj.shop. Withdrawal may affect our ability to provide certain services, process an active order, maintain an account, or respond to a request.

6. How We Disclose Personal Information

We may disclose personal information to service providers that perform functions on our behalf, including:

• Shopify and related ecommerce service providers;
• Payment processors, banks, and card networks;
• Warehouses, suppliers, fulfilment partners, and shipping carriers;
• Fraud prevention, identity verification, and cybersecurity providers;
• Cloud hosting and data storage providers;
• Email, customer support, and communication platforms;
• Website analytics and performance providers;
• Advertising and marketing providers where permitted;
• Accountants, auditors, insurers, consultants, and legal advisers;
• Government agencies, regulators, courts, or law enforcement where legally required.

Service providers receive only the information reasonably necessary to perform their functions and are expected to process information for authorized purposes.

We may also disclose information:

• With the individual’s consent;
• To complete a transaction requested by the individual;
• To investigate fraud, security incidents, or violations;
• To protect legal rights, property, safety, customers, or the public;
• In connection with a merger, financing, acquisition, restructuring, sale, or transfer of all or part of the business, subject to appropriate safeguards;
• When disclosure is otherwise permitted or required by law.

spraygroundj.shop does not sell personal information for monetary consideration.

7. Shopify

The store is hosted through Shopify.

Shopify may process customer and visitor information to provide ecommerce infrastructure, checkout, payment, security, analytics, fraud prevention, and related services.

Shopify’s processing of personal information may also be governed by its own privacy notices and contractual terms. Customers may review Shopify’s privacy information through Shopify’s official privacy resources.

8. International Processing and Transfers

spraygroundj.shop, Shopify, and other service providers may process or store personal information outside the customer’s province or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, national security authorities, or regulators in accordance with applicable law.

We use reasonable contractual, organizational, and technical measures appropriate to the nature of the information and the service provider relationship.

9. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember cart contents and account settings;
• Maintain website security;
• Prevent fraud;
• Understand website traffic;
• Analyze performance;
• Remember preferences;
• Measure marketing campaigns;
• Personalize content or advertising where permitted.

Some cookies are necessary for website operation. Optional analytics or advertising technologies may be controlled through browser settings, device settings, Shopify privacy controls, or a consent banner where available.

Blocking certain cookies may affect website functionality.

10. Analytics and Advertising

We may use analytics services to understand how visitors interact with the website.

Where permitted and appropriately configured, advertising partners may receive identifiers, device information, browsing activity, or purchase-related event information to measure campaigns or present relevant advertising.

Customers may have choices through:

• Website cookie controls;
• Browser privacy settings;
• Device advertising settings;
• Platform privacy controls;
• Marketing unsubscribe links.

11. Marketing Communications

spraygroundj.shop may send promotional emails or other commercial electronic messages only where consent or another legal basis exists.

Marketing messages will identify the sender and include an unsubscribe mechanism where required.

A recipient may unsubscribe by:

• Using the unsubscribe link in a marketing email; or
• Contacting info@spraygroundj.shop.

Unsubscribe requests will be processed in accordance with applicable law. Customers may continue to receive transactional communications relating to orders, payments, security, returns, refunds, or customer service.

12. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Complete transactions;
• Provide customer service;
• Maintain business and accounting records;
• Meet tax and legal obligations;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements;
• Establish or defend legal claims.

Retention periods vary based on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, it may be securely deleted, anonymized, or destroyed.

13. Security Safeguards

We use reasonable administrative, organizational, contractual, and technical safeguards appropriate to the sensitivity of the information.

Safeguards may include:

• Restricted access;
• Password and account controls;
• Secure platform infrastructure;
• Encryption during transmission where supported;
• Fraud monitoring;
• Service provider assessments;
• Employee or contractor confidentiality obligations;
• Security incident procedures.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security.

Customers should protect their account credentials and notify us promptly of suspected unauthorized access.

14. Privacy and Security Incidents

If a security incident involving personal information occurs, spraygroundj.shop will assess the incident and take reasonable steps to contain, investigate, document, and remediate it.

Where required by applicable law, affected individuals and the appropriate privacy regulator will be notified.

15. Access and Correction Rights

Subject to applicable law, an individual may request:

• Confirmation of whether we hold personal information about them;
• Access to that information;
• Information about how it has been used or disclosed;
• Correction of inaccurate or incomplete information;
• Withdrawal of consent;
• Deletion or deactivation where legally available;
• Information about applicable privacy choices.

We may need to verify identity before completing a request.

Access may be limited where disclosure would reveal another person’s personal information, confidential commercial information, legally privileged information, security-sensitive information, or information that cannot lawfully be disclosed.

16. Complaints

Privacy complaints should first be directed to:

Email: info@spraygroundj.shop

We will review the complaint and make reasonable efforts to respond.

Individuals may also have the right to contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.

17. Children’s Privacy

The website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If such information has been submitted, a parent or guardian may contact info@spraygroundj.shop to request review and deletion.

18. Third-Party Links

The website may contain links to websites, applications, or services operated by third parties.

spraygroundj.shop is not responsible for the privacy, security, content, or practices of an independent third party. Customers should review the third party’s privacy policy before providing information.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, website features, technology, service providers, or business practices.

The updated version will be posted on the website with a revised effective date. Material changes may also be communicated through the website or another appropriate method.

20. Contact

Privacy questions and requests may be sent to:

spraygroundj.shop
Email: info@spraygroundj.shop