Refund policy

This Return and Refund Policy applies to purchases made through spraygroundj.shop.

By placing an order, you acknowledge that you have reviewed and accepted this policy. Nothing in this policy limits any mandatory consumer rights available under applicable Canadian federal or provincial law.

1. Thirty-Day Return Period

Customers may request a return within 30 calendar days after the order is delivered.

A return request sent after the 30-day period may be declined unless the product is defective, incorrectly supplied, subject to a mandatory legal warranty, or applicable law requires another remedy.

2. Return Eligibility

To qualify for a return, the product must normally be:

• Unused, unworn, unwashed, and unaltered;
• In substantially the same condition in which it was received;
• Complete with original tags, accessories, manuals, components, and packaging;
• Free from stains, odours, pet hair, cosmetic marks, damage, or signs of use;
• Accompanied by the order number or other proof of purchase.

Products returned without prior authorization may be delayed, refused, or returned to the sender.

3. Starting a Return

To request a return, email:

info@spraygroundj.shop

The request should include:

• The customer’s full name;
• The order number;
• The email address used to place the order;
• The product or products being returned;
• The reason for the return;
• Clear photographs or videos if the product is damaged, defective, or incorrect.

After reviewing the request, spraygroundj.shop will provide return authorization, instructions, and the applicable return destination by email.

Customers must not send products to an address shown on a shipping label without first receiving return instructions. Shipping facilities, carrier addresses, and fulfilment centres may not be authorized to receive customer returns.

4. Return Shipping Costs

For ordinary returns, including change-of-mind returns, incorrect size selection, or ordering the wrong product, the customer is responsible for return shipping costs.

spraygroundj.shop will cover reasonable return shipping costs when the return is required because:

• The wrong product was delivered;
• The product arrived materially damaged;
• The product has a confirmed manufacturing defect;
• The product materially differs from the description;
• Applicable consumer law requires the merchant to pay return costs.

Return shipping charges are not deducted from the refund when spraygroundj.shop is responsible for the return.

Customers should use a tracked shipping service and retain the shipping receipt and tracking number. spraygroundj.shop is not responsible for an unauthorized return that is lost before reaching the designated return destination.

5. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact info@spraygroundj.shop as soon as reasonably possible, preferably within seven days after delivery.

The email should contain clear photographs of:

• The complete product;
• The damaged or defective area;
• The shipping packaging;
• The shipping label;
• Any incorrect product received.

Depending on the circumstances, spraygroundj.shop may offer a replacement, refund, repair, missing component, or another remedy required by applicable law.

Do not discard the product or packaging until the claim has been reviewed.

6. Non-Returnable Products

Unless required by applicable law, the following products cannot be returned:

• Gift cards;
• Downloadable or digital products after access or delivery;
• Personalized, customized, or made-to-order products;
• Products marked “Final Sale” before purchase;
• Products that have been used, worn, washed, altered, damaged, or improperly handled after delivery;
• Products returned without required components, packaging, accessories, or proof of purchase;
• Perishable goods;
• Personal-care, hygiene-sensitive, intimate, or sealed products after the protective or hygiene seal has been removed;
• Products prohibited from return for health, safety, or regulatory reasons.

A “Final Sale” designation does not remove rights that apply to defective, unsafe, misrepresented, or incorrectly supplied products.

7. Exchanges

Direct exchanges are not guaranteed.

The most efficient way to obtain another size, colour, or product is to request a return for the original eligible product and place a new order after the return is approved.

Availability of replacement products cannot be guaranteed.

8. Order Cancellations

Cancellation requests should be sent to info@spraygroundj.shop as soon as possible after ordering.

We will make reasonable efforts to cancel an order that has not entered processing or fulfilment. Once an order has been processed, packed, transferred to a carrier, or shipped, cancellation may no longer be possible.

If cancellation is unavailable, the customer may request a return after delivery in accordance with this policy.

9. Return Inspection

Returned products are inspected after receipt.

A return may be refused or subject to a reasonable reduction in refund value if the product:

• Shows signs of use beyond what is reasonably necessary to inspect it;
• Is missing parts or accessories;
• Has been damaged after delivery;
• Is not the product originally supplied;
• Does not satisfy the return conditions described in this policy.

Any reduction will be based on the actual loss in value and will not affect mandatory consumer rights.

10. Refund Processing

Once a return has been received and inspected, the customer will be notified whether the refund has been approved.

Approved refunds are issued to the original payment method. We do not normally issue refunds to a different card, bank account, or payment method.

spraygroundj.shop will generally initiate an approved refund within 10 business days after approval. The customer’s bank, card issuer, or payment provider may require additional processing time before the credit appears.

The refund may include:

• The amount paid for the approved returned product;
• Applicable taxes associated with that product;
• Any other amount required by applicable law.

Because standard shipping is free, no original standard shipping charge will normally need to be refunded.

11. Late or Missing Refunds

If an approved refund does not appear:

1. Review the original payment account;
2. Contact the card issuer, bank, or payment provider;
3. Allow any normal processing period communicated by the payment provider;
4. Contact info@spraygroundj.shop with the order number and refund details.

12. Refused or Unclaimed Deliveries

A customer remains responsible for providing an accurate and deliverable address and for collecting a shipment when collection is required.

If a parcel is refused, abandoned, or returned because of an incorrect address, failed delivery attempts, or failure to collect it, any refund will be assessed after the parcel is returned and inspected.

Reasonable return-to-sender, storage, customs, or handling charges imposed on spraygroundj.shop may be deducted where permitted by law and where the issue was caused by the customer.

13. Consumer Rights

This policy provides contractual return rights in addition to any non-waivable rights available under applicable Canadian law.

Where this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will apply.

14. Contact

Return and refund enquiries should be sent to:

spraygroundj.shop
Email: info@spraygroundj.shop