Shipping policy

 

This Shipping Policy applies to orders placed through spraygroundj.shop.

1. Free Standard Shipping

All orders placed through spraygroundj.shop qualify for free standard shipping.

There is no minimum purchase amount required for standard shipping unless a different condition is clearly displayed before checkout.

Free shipping covers the standard delivery service selected by spraygroundj.shop. Optional expedited delivery, special handling, import duties, taxes, customs charges, or remote-area surcharges imposed by third parties are not included unless expressly stated.

2. Estimated Delivery Time

The estimated total delivery timeframe is:

15–20 business days from successful order confirmation.

This estimate includes normal order processing and standard carrier transit time.

Business days generally exclude Saturdays, Sundays, statutory holidays, and days on which carriers or fulfilment facilities are not operating.

3. Order Processing

After an order is placed, it may undergo:

• Payment authorization;
• Fraud screening;
• Address verification;
• Inventory confirmation;
• Picking and packing;
• Carrier handover.

Customers will receive an order confirmation at the email address provided during checkout.

Orders requiring additional verification may be delayed until the requested information is provided.

4. Delivery Estimates

The 15–20-business-day timeframe is an estimate rather than an absolute guarantee.

Delivery may be affected by:

• Destination;
• Remote or rural location;
• Carrier volume;
• Severe weather;
• Natural disasters;
• Public holidays;
• Customs processing;
• Border inspections;
• Transportation disruptions;
• Labour interruptions;
• Incorrect or incomplete addresses;
• Failed delivery attempts;
• Events outside our reasonable control.

When a material delay becomes known, we will make reasonable efforts to provide available information to the customer.

Mandatory rights relating to delayed delivery remain unaffected.

5. Shipping Destinations

Available shipping destinations are shown during checkout.

An order can be completed only when the delivery destination is supported by the checkout system and applicable shipping providers.

We may be unable to ship to certain restricted locations, post office boxes, military addresses, remote areas, or jurisdictions subject to carrier or legal restrictions.

6. Address Accuracy

Customers are responsible for providing a complete and accurate address, including:

• Recipient’s full name;
• Street number and street name;
• Apartment, suite, or unit number;
• City;
• Province or territory;
• Postal code;
• Country;
• Contact information requested during checkout.

Address correction requests must be sent immediately to:

info@spraygroundj.shop

We will make reasonable efforts to update an address before fulfilment, but changes cannot be guaranteed after processing or shipment begins.

7. Tracking Information

Where tracking is available, tracking information will be sent by email after the parcel is shipped.

Tracking information may require several business days to update after the carrier receives the shipment.

A temporary lack of tracking activity does not necessarily mean the parcel is lost.

8. Multiple Shipments

An order containing multiple products may be divided into separate shipments because of inventory location, packaging requirements, product availability, or carrier arrangements.

Separate shipments may arrive on different dates. Customers will not be charged additional standard shipping fees for a split shipment.

9. International Orders, Customs, and Duties

For destinations outside Canada, the recipient may be responsible for import duties, taxes, customs charges, brokerage fees, or other government assessments.

Free standard shipping does not necessarily include these charges.

Customs authorities may delay, inspect, or hold a shipment. spraygroundj.shop does not control customs processing times.

Where reasonably possible, applicable charges or information about potential additional charges will be displayed or communicated before purchase.

10. Delivery Confirmation

A carrier may consider a parcel delivered when it is:

• Delivered to the stated address;
• Placed in a mailbox or parcel locker;
• Left at a location permitted by the carrier;
• Delivered to building management, reception, or concierge staff;
• Collected from a carrier location;
• Confirmed through electronic delivery records.

Customers should check the delivery location, household members, neighbours, building management, and carrier notices before reporting a missing parcel.

11. Delayed Orders

Customers should contact info@spraygroundj.shop if an order has not arrived after the estimated delivery period.

Please include:

• Full name;
• Order number;
• Shipping address;
• Tracking number, if available;
• A description of the issue.

We will review available tracking information and may contact the carrier, fulfilment provider, or supplier.

12. Lost Shipments

A shipment may require a carrier investigation before it can be treated as lost.

If an authorized carrier confirms that a shipment is lost, spraygroundj.shop will provide an appropriate remedy, which may include replacement or refund, subject to product availability and applicable law.

A claim may be denied where delivery records reasonably establish successful delivery and there is evidence of an incorrect address, unauthorized redirection, fraud, or another circumstance not caused by spraygroundj.shop.

Mandatory consumer rights remain unaffected.

13. Damaged Shipments

If a parcel or product arrives damaged, contact info@spraygroundj.shop as soon as reasonably possible.

Include photographs of:

• The outside packaging;
• The shipping label;
• The internal packaging;
• The damaged product;
• All components received.

Customers should retain the packaging until the claim has been reviewed.

14. Failed Delivery and Returned Parcels

A parcel may be returned because of:

• An incorrect address;
• A missing unit number;
• Failed delivery attempts;
• Refusal of delivery;
• Failure to collect the parcel;
• An unrecognized recipient;
• Customs non-payment;
• Carrier restrictions.

After the parcel is returned, we will contact the customer regarding available options.

Where permitted by law, actual return-to-sender or reshipping charges may be payable when the return was caused by inaccurate customer information or failure to collect the shipment.

15. Order Changes and Cancellations

Requests to change or cancel an order should be sent immediately to info@spraygroundj.shop.

Changes and cancellations cannot be guaranteed once fulfilment has begun.

If an order has already shipped, the customer may request an eligible return after delivery under the Return and Refund Policy.

16. Risk and Consumer Rights

Responsibility for delivery will be determined in accordance with applicable law.

Nothing in this Shipping Policy transfers risk to a consumer earlier than permitted by law or limits remedies relating to products that are not delivered, are materially delayed, or arrive damaged.

17. Contact

Shipping enquiries should be sent to:

spraygroundj.shop
Email: info@spraygroundj.shop